At Dellaam, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and payment details when you place an order or contact us.
  • Order Information: Products purchased, order history, transaction details, and delivery information.
  • Device Information: IP address, browser type, device information, and website usage collected through cookies and similar technologies.

We collect only the information necessary to process your orders and improve our services.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and important notifications.
  • Improve our website, products, and services.
  • Send promotional emails if you have subscribed.
  • Prevent fraud and maintain website security.

We never sell or rent your personal information to third parties.

Sharing Your Information

Your information may be shared only when necessary with:

  • Trusted payment processors.
  • Shipping and delivery providers.
  • Service providers that help operate our website.
  • Government or legal authorities when required by applicable law.

All third-party partners are required to protect your information in accordance with applicable privacy regulations.

Payment Information

We accept secure payments through PayPal, Visa, Mastercard, and other major payment methods. Payment information is processed through secure, encrypted payment gateways. Dellaam does not store your complete payment card details.

Cookies

Our website uses cookies to:

  • Improve website performance.
  • Remember your shopping cart and preferences.
  • Analyze website traffic.
  • Enhance your browsing experience.

You may disable cookies in your browser settings; however, some website features may not function properly.

Data Retention

We retain your personal information only as long as necessary to process orders, provide customer support, comply with legal obligations, and maintain business records. After that, your information is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal data.
  • Withdraw marketing consent at any time.

To exercise these rights, please contact us at support@dellaam.com.

Data Security

We use industry-standard security measures, including encrypted connections, secure servers, and restricted system access to protect your personal information. Although no online system is completely secure, we continuously work to safeguard your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on this page and become effective immediately upon publication.

Contact Us

Business Name: Dellaam

Support Email: support@dellaam.com

Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET) | Monday – Friday

Business Address:
Kohlenstraße 1
34121 Kassel
Hesse, Germany