At Dellam, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below.

Overview

Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, we may be unable to offer a refund, return, or exchange.

To be eligible for a return, the item must:

* Be unused and in its original condition

* Be returned in the original packaging

* Include all accessories, manuals, and components

* Be accompanied by proof of purchase or order confirmation

Dellam reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

* Gift Cards

* Downloadable Software Products

* Personalized or Customized Products

* Clearance or Final Sale Items

* Health and Personal Care Products

* Hazardous Materials

* Flammable Liquids or Gases

* Products damaged due to misuse, neglect, or improper handling

Return Process

To initiate a return, please contact our customer support team before sending any item back.

Please provide:

* Order Number

* Customer Name

* Reason for Return

* Photos (if the item is damaged or defective)

Returns sent without prior authorization may experience delays or be refused.

Please do not return products directly to the manufacturer unless instructed by our support team.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.

If approved, your refund will be processed and credited to your original payment method.

Approved refunds are typically processed within 5–10 business days, although processing times may vary depending on your financial institution or payment provider.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

* Items returned with signs of use

* Items missing parts or accessories

* Products returned in damaged condition not caused by Dellam

* Returns received after the 30-day return window

* Products not returned in their original packaging

Late or Missing Refunds

If you have not received your refund after receiving approval, please:

1. Check your bank account again.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us using the information provided below.

Sale Items

Regular-priced items may be eligible for refunds in accordance with this policy.

Items marked as Final Sale, Clearance, Promotional Sale, or Non-Refundable may not qualify for refunds unless required by applicable law.

Exchanges

We only replace products that arrive defective, damaged, or incorrect.

If you need an exchange for the same item, please contact our support team with your order details and supporting photographs if applicable.

Replacement requests are subject to product availability.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Customers may be asked to provide:

* Photos of the item

* Photos of the packaging

* Order information

Our team will review the issue and provide an appropriate resolution.

Gift Returns

If the item was purchased as a gift and shipped directly to you, store credit or an alternative solution may be offered when applicable.

Gift return eligibility is subject to the same return conditions outlined in this policy.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

* A damaged item

* A defective product

* An incorrect item sent by Dellam

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance when returning high-value items. Dellam is not responsible for items lost during return transit.

Return Address

Please contact customer support before returning any item. Return instructions and authorization will be provided by our support team.

Need Help?

If you have any questions regarding refunds, returns, exchanges, or damaged products, please contact us.

Contact Information

Email: support@dellaam.com

Phone: +1 (940) 276-7318